Surprisingly, many (seemingly professionally designed) sites or apps violate basic usability and accessibility rules and standards. We offer audits to point out where you may miss out on leads that could have turned into sales.
Here are just a few recent (2023) statistics:
70% of customers abandon purchases because of bad user experience.
67% of customers claim unpleasant experiences as a reason for churn.
91% of non-complainers leave, and 13% tell 15 more people about their bad experiences.
Slow-loading websites cost retailers more than $2B in lost sales annually.
62% of customers say they share bad experiences with others.
79% of people who don't like what they find on one site will search for another.
Regardless of how many members your team consists of, engaging them in well-planned and well-facilitated workshops and training sessions always helps to align them and get them on the same page. According to UX Cam, the ROI on UX investments is 9,900%.
Some direct benefits of UX workshops/coaching:
Improved collaboration
User-centric focus
Improved communication
Problem-solving due to addressing design problems early
Alignment and consensus, reduction of delays
Skill development, learning new techniques